How Aloha Crater Lodge collects, uses, and protects the information you share with us.
Section 01
Aloha Crater Lodge ("the Lodge," "we," "us") collects information you voluntarily provide when you contact us, submit an inquiry, or complete a reservation through our booking platform. This includes your name, email address, phone number, and travel dates.
We also automatically collect certain technical data when you visit our website, including:
We use industry-standard analytics tools to understand how guests navigate our site so we can improve their experience. These tools may place small text files called cookies on your device. Cookies allow us to recognize repeat visitors, remember preferences, and measure the effectiveness of our content.
You may disable cookies through your browser settings at any time. Disabling cookies may affect some functionality of our site but will not prevent you from accessing information or making a reservation.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Section 02
Reservations at Aloha Crater Lodge are processed through CloudBeds, a third-party property management and booking platform. When you click "Reserve Basecamp" or complete a booking, you will be directed to CloudBeds' secure reservation interface.
CloudBeds independently collects and processes the information required to complete your reservation, including:
Information processed through CloudBeds is governed by CloudBeds' Privacy Policy, which is available on their website. Aloha Crater Lodge receives reservation confirmation data and your contact information in order to prepare your arrival and deliver your pre-check-in briefing.
We may also use retargeting or pixel technologies provided by our booking platform to help us reach travelers who have expressed interest in a stay. These technologies operate in accordance with applicable privacy law and industry opt-out standards, including the Digital Advertising Alliance's opt-out tool.
Section 03
By providing your phone number or email address through our contact form, booking platform, or "Text Concierge" feature, you consent to receive communications from Aloha Crater Lodge related to your reservation and stay. These may include:
SMS messaging: Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any Lodge message. For assistance, reply HELP.
Email communications: Marketing emails include an unsubscribe link. Transactional emails (reservation confirmations, entry codes) are required for service delivery and cannot be opted out of while an active reservation exists.
We do not share your contact information with third-party marketers. Your information is used exclusively to serve your reservation and to improve your experience as a Lodge guest.
Contact & Updates
If you have questions about this Privacy Policy or wish to request deletion or correction of your personal data, please contact us directly:
Aloha Crater Lodge reserves the right to update this Privacy Policy at any time. Material changes will be reflected by an updated effective date below. Continued use of our website or services after any change constitutes acceptance of the revised policy.